Refund policy

We want you to be happy with your purchase. If you are not completely satisfied, you may be eligible to return your item and receive a refund or exchange.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and in its original condition

* Be in the original packaging, where applicable

* Include proof of purchase or order details

Some items may not be eligible for return, including:

* Personalized or customized products

* Digital products or downloads, once accessed

* Gift cards

* Items marked as final sale

* Products that cannot be returned for hygiene or safety reasons, where applicable

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

We may ask you to provide photos or other information so we can investigate the issue. If the problem is confirmed, we will provide a replacement, exchange, or full refund, as appropriate.

To request a return, contact us at novawill.llc@gmail.com with:

* Your order number

* The item(s) you wish to return

* The reason for the return

* Photos, if the item is damaged or defective

We will provide instructions on how to proceed with your return.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable, unless the return is due to an error on our part or applicable law requires otherwise.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow [5–10 business days] for the refund to appear, depending on your payment provider or financial institution.

If you would like to exchange an eligible item, please contact us. Exchanges are subject to product availability.

 8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

1. Check your bank or payment account again.

2. Contact your payment provider.

3. Contact us at Novawill.llc@gmail.com if the issue continues.

 9. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “18/07/2026” date.

For questions about returns or refunds, please contact:

   Novawill LLC

   Email: novawill.llc@gmail.com