Shipping Policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026

Thank you for shopping with NovaWill. This Shipping Policy explains how we process and deliver orders placed through www.novawill.store

1. Shipping Locations

NovaWill currently ships orders to addresses within the United States.

2. Order Processing

Orders are generally processed within 1–4 business days after payment has been successfully received.

Orders are not typically processed or shipped on weekends or U.S. federal holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing times may be longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

3. Shipping Times

Estimated delivery time is 4–8 business days after your order has been processed and shipped.

Delivery times are estimates only and may be affected by weather, carrier delays, holidays, incorrect addresses, or other circumstances outside NovaWill's reasonable control.

4. Shipping Costs

• Orders under $50: A flat shipping fee of $4.95

• Orders of $50 or more: Free shipping

The order subtotal used to determine free shipping is based on the merchandise total before applicable taxes and shipping charges, unless otherwise stated at checkout.

5. Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Tracking information may take some time to update after the carrier receives the package.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

NovaWill is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Lost, Stolen, or Damaged Packages

If your tracking information indicates that a package was delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier.

If your package arrives damaged, please contact us promptly and, where possible, provide photographs of the damaged package and products.

NovaWill will review shipping issues on a case-by-case basis and may provide assistance or a resolution where appropriate.

8. Delayed Shipments

NovaWill is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier delays, strikes, government actions, public health emergencies, or other unforeseen events.

9. Order Changes and Cancellations

We may be unable to change or cancel an order after it has entered processing or been shipped.

If you need to change or cancel an order, contact us as soon as possible at:

Email: Novawill.llc@gmail.com

We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed.

10. Returns and Refunds

Shipping costs associated with returns, refunds, or exchanges are governed by our Return and Refund Policy.

Please review that policy for information about eligibility, deadlines, and return procedures.

11. Contact Us

NovaWill
Website: www.novawill.store
Email: Novawill.llc@gmail.com
Business Address: 30 N Gould St, Ste R, Sheridan, WY 82801

Last Updated: July 18, 2026